Refund Policy
Refund Policy for KChosting.co.uk – Domain, Email, and Website Hosting Services in the UK
At KChosting.co.uk, we strive to provide the highest quality domain, email, and website hosting services to our customers. We understand that sometimes circumstances may change, and you may need to request a refund for your purchased services. We have developed a comprehensive refund policy to ensure fairness and transparency in dealing with refund requests. Please read this policy carefully to familiarise yourself with the terms and conditions.
Eligibility for Refunds:
- Domain Names: Unfortunately, domain name purchases are non-refundable. Once a domain name is registered, it becomes your unique online identity. However, please note that you can transfer your domain to another registrar if necessary.
- Email Hosting: We offer a 30-day money-back guarantee for email hosting services. If you cancel your subscription within the first 30 days of purchase, you will be eligible for a full refund. After 30 days, no refunds will be issued for email hosting services.
- Website Hosting: Similarly, we offer a 30-day money-back guarantee for website hosting services. If you cancel your subscription within the first 30 days of purchase, you will receive a full refund. After 30 days, no refunds will be granted for website hosting services.
Requesting a Refund:
To request a refund, please follow these steps:
- Submit a written refund request through our customer support ticketing system or by emailing our support team at support@kchosting.co.uk.
- Clearly state the reason for your refund request, along with any supporting documentation or evidence to help us understand your situation better.
- Ensure that your refund request aligns with the eligibility criteria mentioned above.
- Provide accurate and up-to-date contact information so that our support team can reach out to you regarding your refund request, if necessary.
Applicable Fees or Penalties:
- Domain Names: As mentioned earlier, domain name purchases are non-refundable. Therefore, no fees or penalties are applicable in this case.
- Email Hosting: If you request a refund for email hosting services within the eligible 30-day period, no fees or penalties will be charged. However, any add-ons, such as additional mailboxes or storage upgrades, are non-refundable.
- Website Hosting: Similar to email hosting, if you cancel your website hosting subscription within the eligible 30-day period, no fees or penalties will be imposed. However, any additional services or features purchased separately, such as SSL certificates or website backups, are non-refundable.
Timeline for Receiving a Refund:
Upon receiving your refund request, our support team will review it thoroughly. If your refund request meets the eligibility criteria and is deemed valid, we will process your refund as promptly as possible. The timeline for receiving the refund depends on the payment method used during your purchase:
- Credit/Debit Card or Digital Payment Services: For customers who made payments using credit/debit cards or digital payment services, the refund will be processed within 10 business days. Please note that it may take an additional 5-7 business days for the refund to reflect in your account, depending on your bank or payment service provider.
- Bank Transfer or Check Payments: If you made your payment through a bank transfer or check, please allow up to 15 business days for us to process your refund. The refund will be sent to the original payment source unless you provide an alternative payment method.
In case there is a delay in receiving your refund, or if you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team at support@kchosting.co.uk. We are here to assist you and resolve any issues you may have.
Thank you for choosing KChosting.co.uk. We value your trust and are committed to providing excellent services and support.